You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that refund processing times may vary depending on your bank or payment provider, but typically take 3-5 business days to reflect in your account.
To cancel an order, please contact our customer service team as soon as possible with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process, but we will make every effort to accommodate your request.
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase (receipt or order confirmation).
To initiate a return, please follow these steps:
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error.
Sale items are eligible for return but will only be refunded at the sale price. Gift cards and final sale items marked as "non-returnable" at the time of purchase cannot be returned.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund, please contact us at aapparelavenue@gmail.com with your order number and details about your refund request. We will investigate the matter and respond within 3 business days with an update on your refund status.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Email: aapparelavenue@gmail.com
Phone: +44 20 7946 0958
Address: 27 Gloucester Road, Kensington, London SW7 4PL, United Kingdom
